Global Customer Information System Market Size, Share, and COVID-19 Impact Analysis, By Component (Solution and Services), By Services (Legacy Extension Consulting Service, Customer Information System Implementation Service, and Support Service), By Application (Water and Wastewater Management, Electricity and Power Management, and Utility Gas Management), and By Region (North America, Europe, Asia-Pacific, Latin America, Middle East, and Africa), Analysis and Forecast 2023 - 2033.

Global Customer Information System Market Insights Forecasts to 2033

• The Global Customer Information System Market Size Was Estimated at USD 1.37 Billion in 2023.
• The Market Size is Expected to Grow at a CAGR of around 11.09% from 2023 to 2033.
• The Worldwide Customer Information System Market Size is Expected to Reach USD 3.92 Billion by 2033.
• Asia Pacific is expected to grow the fastest during the forecast period.

The Global Customer Information System Market Size is anticipated to exceed USD 3.92 billion by 2033, growing at a CAGR of 11.09% from 2023 to 2033. The market growth is rising due to the Increased data security objectives, a shift to cloud-based solutions, and the use of new technologies such as AI and blockchain. These trends, together with the rise of the Internet of Things and smart meters, will continue to impact the market's future.

Market Overview

The customer information system market refers to the market for technological and software products made to assist businesses in managing and evaluating client information, communications, and transactions. Businesses, especially those in industries like utilities, telecommunications, banking, and retail, employ customer information systems (CIS) as comprehensive databases and application platforms to gather, store, and analyze customer-related data. Extensively utilized by businesses to effectively handle and evaluate client data, enhancing operational effectiveness and customer service.  These technologies assist companies in managing transactions across several touchpoints, tracking interactions, and centralizing customer data. Businesses may improve decision-making, customize marketing campaigns, and offer individualized services by leveraging CIS. The market growth is driven by the there are some trends in the customer information system (CIS) market, some of which are as follows. In the CIS market, cloud solutions are growing in popularity. Cloud-based CIS solutions are popular because businesses want to reduce the expenses of IT infrastructure and increase data availability. Furthermore, CIS, in conjunction with analytics and artificial intelligence tools, is progressively gaining popularity.  Businesses can provide better services by better understanding the behavior, needs, and desires of their customers through this integration.

Report Coverage

This research report categorizes the customer information system market based on various segments and regions, forecasts revenue growth, and analyzes trends in each submarket. The report analyses the key growth drivers, opportunities, and challenges influencing the customer information system market. Recent market developments and competitive strategies such as expansion, Type of Software launch, development, partnership, merger, and acquisition have been included to draw the competitive landscape in the market. The report strategically identifies and profiles the key market players and analyses their core competencies in each sub-segment of the customer information system market.

Driving Factors

The customer information system market is experiencing rapid growth, driven by organizations being pushed to give security in their customer information systems top priority due to the increased emphasis on data protection and the implementation of laws like the CCPA and GDPR.  Better data management, security, and consumer insights are made possible by the move to cloud-based CIS solutions and the incorporation of cutting-edge technologies like blockchain, AI, and machine learning.  Furthermore, the need for more effective CIS systems is being driven by the adoption of smart meters and IoT in sectors like utilities. These trends will further influence how the CIS market develops in the future as technology advances.

Restraining Factors

The market growth is hindered by the high cost and complexity of integrating and deploying contemporary CIS solutions with historical systems provide formidable obstacles. Making the switch to cloud-based platforms necessitates careful data handling, re-engineering, and a large investment. Longer implementation durations result from additional challenges with customisation and compliance faced by smaller utilities with fewer resources.

Market Segmentation

The global customer information system market is classified into component, services, and application.

• The solution segment accounted for the majority of the share in 2023 and is estimated to grow at a remarkable CAGR during the forecast period.

Based on the component, the customer information system market is categorized into solution and services. Among these, the solution segment accounted for the majority of the share in 2023 and is estimated to grow at a remarkable CAGR during the forecast period. The segmental growth can be attributed to the demand for better operational efficiency, and customer relationship management is what is driving the move to integrated CIS platforms. The need for cutting-edge solutions with real-time analytics and automation is rising as companies work to customize offerings and streamline operations. The use of advanced CIS technology is being further fueled by digital transformation occurring across industries.

• The customer information system implementation service segment held the largest share in 2023 and is anticipated to grow at a significant CAGR during the forecast period.

Based on the services, the customer information system market is categorized into legacy extension consulting service, customer information system implementation service, and support service. Among these, the customer information system implementation service segment held the largest share in 2023 and is anticipated to grow at a significant CAGR during the forecast period. The segmental growth can be attributed to the agile approaches being used more and more in CIS implementation to offer flexibility and handle development-related issues. Better system acceptance and utilization are ensured by placing a strong emphasis on end-user training and change management. To make sure the new CIS fits their unique requirements and works well with current frameworks, businesses are looking for full-service deployments.

• The electricity and power management segment held the greatest share in 2023 and is anticipated to grow at a significant CAGR during the forecast period.

Based on the application, the customer information system market is categorized into water and wastewater management, electricity and power management, and utility gas management. Among these, the electricity and power management segment held the greatest share in 2023 and is anticipated to grow at a significant CAGR during the forecast period. The segmental growth can be attributed to the digitalization and the shift to smart grids are happening in the electricity and power management sector. Advanced CIS solutions are being used to integrate renewable energy, assess the state of the grid, and regulate the distribution of electricity. By using RTM and data analytics, utilities can better control energy use, increase grid stability, and satisfy customers. The development of new technologies and stricter regulations are two further factors driving the adoption of advanced CIS systems and smart grid technology.

Regional Segment Analysis of the Customer Information System Market

• North America (U.S., Canada, Mexico) 
• Europe (Germany, France, U.K., Italy, Spain, Rest of Europe)
• Asia-Pacific (China, Japan, India, Rest of APAC)
• South America (Brazil and the Rest of South America)
• The Middle East and Africa (UAE, South Africa, Rest of MEA)

North America is anticipated to hold the largest share of the customer information system market over the predicted timeframe.

North America is anticipated to hold the largest share of the customer information system market over the predicted timeframe. The region's growth can be boosted by the high rates of adoption of technology and sophisticated infrastructure. Leading CIS suppliers are well-represented in the area, and integrating cutting-edge technology like cloud computing and artificial intelligence is a key component. Due to the increasing number of businesses investing in digital transformation and customer data management solutions, the United States, in particular, has contributed significantly to this expansion.

Asia Pacific is expected to grow at the fastest CAGR of the customer information system market during the forecast period. In these regions, a swift digital change and an increase in smart utility initiatives.  Because cloud-based CIS solutions are more scalable and adaptable in terms of the volume of data they can handle, they are becoming more and more popular in the area. The growing focus on creating smart cities and deploying IoT solutions that enhance real-time data processing and customer interaction is the main driver of this shift. In keeping with the trend toward sustainability and efficiency, utility companies are also modernizing their infrastructure to include renewable energy and effective resource management.

Competitive Analysis:

The report offers the appropriate analysis of the key organizations/companies involved within the customer information system market, along with a comparative evaluation primarily based on their product offering, business overviews, geographic presence, enterprise strategies, segment market share, and SWOT analysis. The report also provides an elaborative analysis focusing on the current news and developments of the companies, which includes product development, innovations, joint ventures, partnerships, mergers & acquisitions, strategic alliances, and others. This allows for the evaluation of the overall competition within the market.

List of Key Companies

• IBM
• Advanced Utility Systems
• SAP SE
• Gentrack
• Cayenta
• Oracle
• Fluentgrid Limited
• Itineris
• ATS, Inc.
• Fluentgrid, Ltd.
• Itineris NV
• Indra Company
• Others

Key Target Audience

• Market Players
• Investors
• End-users
• Government Authorities 
• Consulting And Research Firm
• Venture capitalists
• Value-Added Resellers (VARs) 

Recent Developments

• In April 2024, Hansen Technologies established a strategic partnership with AWS to integrate its customer management products into AWS's cloud architecture. This alliance intends to improve scalability and performance, allowing utilities take use of innovative cloud technologies and services.

Market Segment

This study forecasts revenue at global, regional, and country levels from 2023 to 2033. Spherical Insights has segmented the customer information system market based on the below-mentioned segments

Global Customer Information System Market, By Component

• Solution
• Services

Global Customer Information System Market, By Services

• Legacy Extension Consulting Service
• Customer Information System Implementation Service
• Support Service

Global Customer Information System Market, By Application

• Water and Wastewater Management
• Electricity and Power Management
• Utility Gas Management

Global Customer Information System Market, By Regional Analysis

• North America
  • US
  • Canada
  • Mexico
• Europe
  • Germany
  • UK
  • France
  • Italy
  • Spain
  • Russia
  • Rest of Europe
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Australia
  • Rest of Asia Pacific
• South America
  • Brazil
  • Argentina
  • Rest of South America
• Middle East & Africa
  • UAE
  • Saudi Arabia
  • Qatar
  • South Africa
  • Rest of the Middle East & Africa